Refund, Subscription Cancellation, and Digital Delivery Policy

This Refund, Subscription Cancellation, and Digital Delivery Policy explains how refunds, subscription cancellations, unsubscriptions, renewals, billing adjustments, digital delivery, license keys, payment disputes, and related support matters are handled for applications, software products, subscriptions, digital services, analytics apps, dashboards, integrations, add-ons, trials, pilots, and other technology offerings provided by Brickclay LLC through Brickclay.com, the Brickclay customer portal, associated Brickclay app pages, Stripe checkout pages, invoices, payment links, app marketplaces, or other approved Brickclay payment channels.

For purposes of this Policy, “Brickclay,” “we,” “us,” and “our” refer to Brickclay LLC, unless the context refers only to the Brickclay brand, website, app, or customer portal.

By purchasing, subscribing to, activating, accessing, downloading, configuring, integrating, or using any Brickclay app, digital product, subscription, or related service, you acknowledge that you have read, understood, and agreed to this Policy.

1. Company and Contact Information

• Brickclay LLC
• 6 Liberty Square, PMB #373
• Boston, Massachusetts 02109
• United States
• Phone: +1 (617) 932 7041
• Website: Brickclay.com

For general business, partnership, sales, website, or non-subscription inquiries, please contact:

hello@brickclay.com

For subscription-related inquiries, including subscription support, cancellations, unsubscriptions, billing, invoices, renewals, failed payments, refund requests, payment disputes, license keys, or subscription plan changes, please contact:

subscriptions@brickclay.com

Customers should use subscriptions@brickclay.com for all refund and subscription-related matters to help ensure proper routing and timely review.

2. Official Customer Portal

Brickclay’s official customer portal is available at:

portal.brickclay.com

Through the Brickclay customer portal, eligible customers may be able to:

1. Sign in to their customer account.
2. View active subscriptions.
3. Unsubscribe or cancel eligible subscriptions.
4. Request a refund against an invoice.
5. View invoices or subscription-related billing information.
6. Access license keys for their subscriptions.
7. Review subscription status and related account details.

The availability of specific portal features may depend on the customer’s subscription type, marketplace channel, payment method, account configuration, enterprise agreement, user permissions, or technical setup.

If a customer is unable to access the portal or complete a subscription-related action through the portal, the customer should contact:

subscriptions@brickclay.com

3. Scope of This Policy

This Policy applies to purchases and payments related to Brickclay apps and digital offerings, including but not limited to:

1. SaaS subscriptions.
2. Plug-and-play analytics apps.
3. Power BI, Microsoft Defender, data analytics, reporting, and dashboard apps.
4. Software licenses.
5. Digital downloads.
6. Cloud-hosted applications.
7. App marketplace listings.
8. Trial-to-paid subscriptions.
9. Monthly or annual recurring subscriptions.
10. Add-ons, modules, connectors, APIs, data processing features, and usage-based services.
11. Setup, onboarding, implementation, configuration, migration, training, support, consulting, managed services, and professional services where purchased with or alongside an app.

If a separate written agreement, order form, statement of work, master services agreement, marketplace agreement, private offer, or enterprise contract applies to a specific customer, the terms of that written agreement will control if they conflict with this Policy.

4. Digital Delivery Policy

Brickclay apps and services are digital products. No physical goods are shipped.

Digital delivery may occur through one or more of the following methods:

1. Account creation.
2. License key issuance.
3. App activation.
4. Access through the Brickclay customer portal.
5. Access to a cloud-hosted portal.
6. Access to a Microsoft, cloud, or third-party marketplace listing.
7. Email-based onboarding instructions.
8. Subscription provisioning.
9. Workspace, tenant, dashboard, API, or connector configuration.
10. Access to downloadable files, templates, reports, documentation, or digital assets.

Digital delivery is generally considered complete when Brickclay LLC provides access credentials, activates the subscription, sends setup instructions, enables the app, issues a license key, grants marketplace access, makes the subscription available in the customer portal, or otherwise makes the purchased product or service available for use.

Because delivery is digital, shipping times, shipping rates, shipping destinations, physical shipment tracking, and physical delivery methods do not apply.

5. Return Policy for Digital Products

Because Brickclay provides digital apps, subscriptions, software, dashboards, analytics tools, integrations, and related digital services, there is generally no physical item to return.

A “return” of a digital product may require one or more of the following actions:

1. Cancellation of the subscription.
2. Deactivation of the license.
3. Revocation of account access.
4. Removal of user permissions.
5. Termination of API access.
6. Disconnection of integrations.
7. Deletion or return of customer-provided configuration materials where applicable.
8. Confirmation that the customer has stopped using the product.

Refund eligibility is not automatic upon cancellation, unsubscription, deactivation, or discontinuation of use. Refunds are reviewed according to the conditions in this Policy.

6. General Refund Principle

Brickclay LLC aims to apply refund decisions fairly, consistently, and transparently.

Because Brickclay products are digital and may be accessed, activated, configured, integrated, connected to customer environments, or used immediately after purchase, refunds are not guaranteed unless required by applicable law or approved under this Policy.

Refunds may be approved where there is a verified duplicate charge, billing error, failed provisioning, or material product defect that Brickclay LLC cannot reasonably resolve.

Refunds may be denied where the product has been substantially used, the subscription period has already started, services have been delivered, usage-based charges have been incurred, cancellation occurred after renewal, or the request involves misuse, abuse, fraud, or violation of Brickclay terms.

7. Refund Eligibility

A customer may be eligible for a full or partial refund in the following circumstances.

7.1 Duplicate Charge

If the customer was accidentally charged more than once for the same product, subscription period, invoice, license, or account, Brickclay LLC will review the payment records and refund the verified duplicate charge.

7.2 Billing Error

If Brickclay LLC made a billing, pricing, invoice, tax, subscription, plan, or payment configuration error, Brickclay LLC will correct the error and may issue a refund, partial refund, credit, or billing adjustment as appropriate.

7.3 Failed Provisioning

If the customer paid for an app or subscription and Brickclay LLC is unable to activate, provision, issue a license key, or deliver access due to a fault within Brickclay LLC’s reasonable control, the customer may be eligible for a refund.

7.4 Material Technical Defect

If the purchased app or subscription has a material technical defect that prevents the core purchased functionality from operating, and Brickclay LLC is unable to resolve the issue within a commercially reasonable support period, the customer may be eligible for a full or partial refund.

A material technical defect does not include issues caused by the customer’s environment, third-party systems, unsupported configurations, incorrect credentials, expired licenses, unavailable APIs, customer-side network restrictions, lack of required permissions, blocked integrations, misuse, or failure to follow setup instructions.

7.5 Accidental First-Time Purchase

For eligible self-service digital apps or subscriptions purchased directly from Brickclay LLC, Brickclay LLC may consider a refund request for an accidental first-time purchase if all of the following conditions are met:

1. The request is submitted within 7 calendar days of the original purchase date.
2. The product has not been materially used, consumed, downloaded, exported, configured, integrated, or connected to production systems.
3. The customer has not generated substantial reports, dashboards, analytics outputs, data exports, API calls, or business deliverables using the product.
4. The customer has not violated Brickclay LLC’s Terms of Service, licensing terms, acceptable use rules, security requirements, or applicable law.
5. The purchase was not part of a custom implementation, professional services engagement, enterprise contract, discounted annual agreement, marketplace private offer, or non-refundable order form.

Approval remains subject to Brickclay LLC’s reasonable review of account activity, payment records, usage logs, provisioning status, license activation status, invoice status, and customer communications.

8. Non-Refundable Fees and Charges

Unless required by applicable law or expressly approved by Brickclay LLC in writing, the following are generally non-refundable:

1. Subscription fees after the applicable refund eligibility period has expired.
2. Renewal payments where the subscription was not cancelled before the renewal date.
3. Monthly subscription fees after the monthly billing period has started.
4. Annual subscription fees after activation, except as expressly stated in this Policy.
5. Partial or unused portions of a billing period.
6. Setup fees.
7. Onboarding fees.
8. Implementation fees.
9. Configuration fees.
10. Migration fees.
11. Training fees.
12. Consulting fees.
13. Professional services fees.
14. Managed service fees.
15. Custom development fees.
16. Integration fees.
17. Data processing fees.
18. API usage fees.
19. Metered billing charges.
20. Overage fees.
21. Cloud infrastructure charges.
22. Third-party platform fees.
23. Marketplace fees.
24. Payment processing fees, bank fees, card network fees, foreign exchange costs, or currency conversion charges where not recoverable.
25. Taxes, duties, or government charges that are not refundable under applicable law.
26. Products or services terminated due to misuse, abuse, fraud, unauthorized access, breach, excessive usage, or violation of Brickclay policies.
27. Digital products that have already been substantially accessed, activated, downloaded, exported, integrated, connected, configured, licensed, or used to generate business value.

9. Auto-Renewal Disclosure

Brickclay subscriptions may renew automatically unless cancelled before the applicable renewal date.

Before completing a subscription purchase, customers should review the subscription price, billing frequency, renewal term, renewal date or renewal cycle, cancellation method, refund limitations, trial terms, promotional terms, and any applicable usage-based or overage charges.

By completing checkout, paying an invoice, saving a payment method, activating a subscription, accepting an order form, or using a Brickclay app after purchase, the customer authorizes Brickclay LLC or its approved payment processor to charge the selected payment method on a recurring basis until the subscription is cancelled, expires, or is otherwise terminated according to the applicable subscription terms.

Where required by applicable law, Brickclay LLC will provide renewal reminders, price-change notices, trial-conversion notices, cancellation notices, or other subscription-related notices using the customer’s account email, billing email, subscription email, customer portal, marketplace notification system, or other contact method on file.

10. Subscription Cancellation and Unsubscription Policy

Customers may cancel or unsubscribe from eligible Brickclay subscriptions through one or more of the following methods, depending on how the subscription was purchased and configured:

1. The Brickclay customer portal at portal.brickclay.com.
2. The applicable app marketplace or cloud marketplace account.
3. The customer’s subscription management interface, where available.
4. The customer portal, billing portal, or account settings page, where available.
5. Written request by email to subscriptions@brickclay.com.

Cancellation stops future renewals. Cancellation does not automatically create a refund for the current billing period.

To avoid renewal charges, customers should cancel before the renewal date. Brickclay LLC recommends submitting cancellation or unsubscription requests at least 48 hours before renewal to allow time for review, processing, marketplace synchronization, or payment provider updates. However, this 48-hour recommendation does not reduce any valid cancellation rights available under applicable law, marketplace rules, payment platform rules, or an applicable written agreement.

Where cancellation is submitted after a renewal charge has already been processed, the renewal charge may be non-refundable unless a refund is required by law, required by marketplace rules, required by a written agreement, or approved by Brickclay LLC under this Policy.

11. Monthly Subscriptions

Monthly subscriptions renew automatically unless cancelled before the renewal date.

Monthly subscription charges are generally non-refundable once the billing period has started, except where:

1. There was a duplicate charge.
2. There was a verified billing error.
3. Brickclay LLC failed to provision access or issue the applicable license key.
4. A material technical defect prevents core product usage and cannot reasonably be resolved.
5. Applicable law requires a refund.
6. Brickclay LLC approves a refund in writing after reviewing the facts.

If a monthly subscription is cancelled during a billing period, the customer may continue to have access until the end of the paid billing period unless immediate termination is requested or required due to misuse, security concerns, non-payment, violation of terms, technical limitations, marketplace rules, or applicable agreement terms.

12. Annual Subscriptions

Annual subscriptions are billed in advance and may include discounted pricing compared with monthly subscriptions.

Annual subscription payments are generally non-refundable after activation, except where:

1. There was a duplicate charge.
2. There was a verified billing error.
3. Brickclay LLC failed to provision access or issue the applicable license key.
4. A material technical defect prevents core product usage and cannot reasonably be resolved.
5. A separate written agreement provides different refund rights.
6. Applicable law requires a refund.
7. Brickclay LLC approves a refund in writing after reviewing the facts.

Cancelling an annual subscription stops the next renewal but does not automatically refund the unused portion of the current annual term.

Brickclay LLC may, at its discretion, offer a partial credit, account credit, service credit, plan adjustment, replacement license, or subscription extension instead of a cash refund.

13. Trial, Pilot, Demo, Beta, and Promotional Access

Brickclay LLC may offer free trials, paid trials, pilot licenses, demo licenses, beta access, promotional licenses, discounted plans, or limited-time offers.

The terms displayed at signup, checkout, invoice, order form, marketplace listing, customer portal, or written agreement will apply to that trial, pilot, demo, beta, promotion, or discounted plan.

If a trial automatically converts into a paid subscription, the customer is responsible for cancelling before the trial expiration date if the customer does not want to be charged.

Promotional, discounted, beta, demo, pilot, proof-of-concept, or trial plans may have limited or no refund eligibility unless required by applicable law or expressly stated in writing by Brickclay LLC.

14. Usage-Based, Metered, and Consumption Charges

Some Brickclay apps or services may include usage-based, metered, or consumption-based billing, including charges related to API calls, data processing, data volume, users, devices, connectors, reports, dashboards, environments, storage, transactions, integrations, or other usage units.

Usage-based, metered, overage, and consumption charges already incurred are generally non-refundable.

Where a billing error is verified, Brickclay LLC may correct the charge, issue a partial refund, apply an account credit, or adjust the invoice.

15. License Keys

Customers may access eligible subscription license keys through the Brickclay customer portal at:

portal.brickclay.com

License-key availability may depend on the applicable product, subscription plan, payment status, marketplace channel, user permissions, enterprise agreement, or customer account setup.

Issuance, activation, or use of a license key may be considered evidence of digital delivery and product access.

Brickclay LLC may suspend, revoke, rotate, reissue, or deactivate license keys where necessary due to non-payment, cancellation, expiration, security risk, misuse, fraud, account compromise, license violation, system migration, technical correction, or termination of the applicable subscription.

16. Invoice-Based Refund Requests

Eligible customers may request a refund against an invoice through the Brickclay customer portal at:

portal.brickclay.com

Customers may also submit invoice-related refund requests by emailing:

subscriptions@brickclay.com

A refund request against an invoice should include:

1. Customer name.
2. Company name, if applicable.
3. Billing email address.
4. Product, app, subscription, or service name.
5. Invoice number.
6. Payment reference or transaction ID, if available.
7. Date of purchase or renewal.
8. Amount paid.
9. Reason for the refund request.
10. Description of any technical issue, billing issue, cancellation issue, or invoice issue.
11. Screenshots, error messages, logs, or supporting documentation where applicable.

Submitting a refund request against an invoice does not guarantee approval. Refund requests are reviewed according to this Policy, applicable law, account usage, license activation status, service delivery status, product access records, and any applicable written agreement.

17. Marketplace Purchases

If a customer purchases a Brickclay app through a third-party marketplace, cloud marketplace, app store, Microsoft marketplace, reseller, partner, or platform provider, the marketplace or third-party platform refund, cancellation, billing, and tax rules may apply in addition to this Policy.

Where the marketplace or platform controls payment processing, subscription cancellation, refund approval, tax collection, payout settlement, or customer billing, Brickclay LLC may be unable to issue a direct refund outside that platform’s process.

Customers may be required to submit refund or cancellation requests through the applicable marketplace or platform account.

18. Enterprise, Custom, and Invoice-Based Agreements

For enterprise customers, private offers, signed order forms, statements of work, master services agreements, custom app deployments, managed services, integrations, consulting, implementation projects, or invoice-based billing, the refund, cancellation, payment, and termination terms in the applicable written agreement will control.

If the written agreement does not include specific refund terms, this Policy will apply to the extent relevant.

Professional services, custom development, implementation, configuration, onboarding, migration, training, consulting, and managed service fees are generally non-refundable once work has started, resources have been allocated, or deliverables have been provided.

19. Refund Review Timeline

Brickclay LLC will make reasonable efforts to review refund requests within 5 business days after receiving the required information.

Some requests may require additional time, including requests involving:

1. Technical investigation.
2. Usage log review.
3. License-key review.
4. Customer portal record review.
5. Marketplace coordination.
6. Subscription status verification.
7. Fraud or abuse review.
8. Tax review.
9. Third-party payment provider review.
10. Bank, card network, or payment processor delays.
11. Custom contract or enterprise agreement review.

Approval of a refund is not guaranteed and depends on this Policy, applicable law, account usage, product status, license activation status, billing records, customer communications, and the facts of the request.

20. Approved Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

Brickclay LLC may be unable to refund to a different payment method unless required or permitted by the applicable payment processor, marketplace, bank, card network, or law.

After Brickclay LLC initiates an approved refund, the time required for funds to appear in the customer’s account may depend on the customer’s bank, card issuer, payment method, marketplace, payment processor, country, and currency.

Refunds may appear as a reversal, refund, or account credit depending on the payment method and payment provider.

21. Partial Refunds, Credits, and Adjustments

Brickclay LLC may, at its discretion, offer one or more of the following instead of a full cash refund:

1. Partial refund.
2. Account credit.
3. Service credit.
4. Billing adjustment.
5. Plan correction.
6. Subscription extension.
7. Replacement license.
8. Technical remediation.
9. Re-provisioning.
10. Support escalation.
11. Future invoice credit.

This may apply where:

1. The product was partially used.
2. Only part of the subscription or service was affected.
3. The issue was temporary.
4. Brickclay LLC corrected the issue.
5. The customer received measurable value before cancellation.
6. Third-party costs were already incurred.
7. Usage-based charges were already consumed.
8. A full refund would be disproportionate to the issue reported.

Credits are not cash equivalents and are not transferable unless expressly stated in writing by Brickclay LLC.

22. Service Credits

Some Brickclay apps, enterprise agreements, or service-level commitments may provide service credits for downtime, service interruption, or failure to meet agreed service levels.

Service credits are separate from refunds.

A service credit does not automatically entitle the customer to a cash refund unless expressly stated in the applicable written agreement.

23. Failed Payments, Payment Retries, and Account Suspension

If a subscription payment fails, Brickclay LLC or its payment provider may retry the payment according to the applicable billing settings.

Brickclay LLC may notify the customer using the billing email, account email, subscription email, customer portal, marketplace notification system, or other contact information on file.

If payment remains unpaid, Brickclay LLC may suspend or restrict access to the app, subscription, account, workspace, license key, dashboard, API, connector, or related services.

Suspension for non-payment does not waive amounts owed.

Reactivation may require payment of outstanding balances, updated payment information, confirmation of billing details, or reactivation of license keys.

24. Chargebacks and Payment Disputes

Customers are encouraged to contact Brickclay LLC at subscriptions@brickclay.com before initiating a chargeback, payment dispute, card dispute, bank reversal, or payment provider claim. Most billing, cancellation, access, or technical issues can be resolved faster through direct support.

If a chargeback or payment dispute is initiated, Brickclay LLC may pause refund processing for the same transaction while the bank, card network, payment processor, marketplace, or payment provider reviews the matter.

Brickclay LLC reserves the right to respond to disputes and provide evidence, including but not limited to:

1. Checkout records.
2. Payment records.
3. Invoice history.
4. Subscription records.
5. Renewal records.
6. Cancellation history.
7. Refund policy acceptance records.
8. Terms of Service acceptance records.
9. Auto-renewal consent records.
10. Customer portal activity records.
11. Refund request records.
12. License-key issuance and activation records.
13. Customer communications.
14. Support records.
15. Account activity.
16. Usage logs.
17. Access logs.
18. IP logs.
19. Delivery records.
20. Download records.
21. Integration records.
22. Marketplace records.
23. Technical support history.

Submitting an invalid, abusive, or bad-faith chargeback may result in account suspension, service interruption, termination of access, collection activity, or restriction from future purchases, subject to applicable law and contract terms.

25. Proof of Consent and Record Retention

Brickclay LLC may retain records of checkout acceptance, subscription authorization, renewal consent, refund-policy acceptance, terms acceptance, cancellation requests, unsubscription requests, refund requests, invoice activity, license-key issuance, account usage, access logs, IP logs, customer portal activity, payment records, support communications, and related records for billing, compliance, audit, fraud prevention, legal enforcement, tax, accounting, security, and dispute-response purposes.

Where applicable, Brickclay LLC may use these records to verify whether:

1. A customer agreed to subscription terms.
2. A customer accepted auto-renewal terms.
3. A customer received digital delivery.
4. A license key was issued or activated.
5. A customer accessed or used the product.
6. A cancellation request was submitted before or after renewal.
7. A refund request was valid under this Policy.
8. A chargeback or payment dispute is valid or invalid.
9. A customer complied with Brickclay LLC’s Terms of Service, licensing terms, and acceptable use rules.

Record retention will be handled in accordance with applicable law, Brickclay LLC’s Privacy Policy, contractual obligations, and legitimate business needs.

26. Fraud, Abuse, and Unauthorized Use

Refunds may be denied where Brickclay LLC reasonably determines that the transaction, account, subscription, license key, or usage involved:

1. Fraud.
2. Unauthorized payment method use.
3. Misuse of credentials.
4. Account sharing in violation of license terms.
5. Unauthorized resale.
6. Excessive or abusive usage.
7. Circumvention of plan limits.
8. Reverse engineering.
9. Scraping or unauthorized data extraction.
10. Security abuse.
11. Attempted system compromise.
12. Violation of acceptable use rules.
13. Violation of applicable law.
14. Repeated refund abuse.
15. Chargeback abuse.
16. Breach of Brickclay LLC’s Terms of Service, order form, agreement, or policies.

Customers are responsible for maintaining the security of their accounts, users, credentials, payment methods, integrations, tenant permissions, API keys, license keys, and administrative access.

27. Customer Environment and Third-Party Dependencies

Some Brickclay apps depend on customer-controlled or third-party systems, including cloud platforms, Microsoft services, Power BI, Microsoft Defender, Azure, APIs, identity providers, data sources, network permissions, browsers, databases, workspaces, tenants, licenses, firewalls, and third-party integrations.

Refunds are generally not available for issues caused by:

1. Customer environment limitations.
2. Unsupported configurations.
3. Incorrect credentials.
4. Missing permissions.
5. Expired third-party licenses.
6. Disabled APIs.
7. Third-party service outages.
8. Customer-side network restrictions.
9. Firewall or security policy restrictions.
10. Failure to follow setup instructions.
11. Incomplete customer-provided information.
12. Customer data quality issues.
13. Changes made by third-party platforms.
14. Customer-side administrative delays.

Brickclay LLC will make commercially reasonable efforts to support setup and troubleshooting where applicable.

28. Taxes, Currency Conversion, and Third-Party Fees

Refund amounts may be affected by taxes, duties, currency conversion, foreign exchange rates, bank charges, card issuer charges, marketplace charges, payment processor rules, or other third-party fees.

Where taxes are refundable under applicable law, Brickclay LLC will make reasonable efforts to process the applicable tax refund.

Some taxes, duties, payment processing fees, marketplace fees, bank charges, currency conversion charges, or third-party fees may be non-refundable.

29. Consumer Rights and Jurisdiction-Specific Requirements

Nothing in this Policy limits any non-waivable consumer rights, statutory rights, cancellation rights, refund rights, or remedies that may apply under applicable law.

Where applicable law requires a refund, cancellation right, cooling-off period, notice, consent mechanism, renewal notice, online cancellation method, or mandatory remedy, Brickclay LLC will comply with those legal requirements.

If a customer is purchasing on behalf of a company, organization, government agency, or other business entity, the purchase may be treated as a business-to-business transaction to the maximum extent permitted by applicable law.

30. Policy Display and Checkout Acceptance

Brickclay LLC may display this Policy, or a link to this Policy, on its website, pricing pages, app pages, checkout pages, Stripe checkout pages, payment links, invoices, order forms, marketplace listings, subscription management pages, customer portals, onboarding screens, or legal pages.

Brickclay LLC may require customers to confirm acceptance of this Policy, Terms of Service, Privacy Policy, subscription terms, auto-renewal terms, cancellation terms, and payment terms before completing a purchase, activating a subscription, saving a payment method, receiving a license key, or accessing a product.

By completing checkout, paying an invoice, activating a subscription, using a payment link, saving a payment method, accepting an order form, receiving a license key, or accessing a Brickclay app after purchase, the customer agrees to the refund, cancellation, renewal, and billing terms applicable at the time of purchase.

31. Recommended Checkout Acceptance Language

Where technically supported, Brickclay LLC may require customers to accept language substantially similar to the following before completing checkout:

“I agree to Brickclay LLC’s Terms of Service, Privacy Policy, Refund Policy, subscription renewal terms, cancellation terms, and billing terms. I understand that my subscription may renew automatically unless cancelled before renewal, and I authorize Brickclay LLC or its payment processor to charge my selected payment method according to the subscription plan I selected.”

This section is included to describe Brickclay LLC’s intended customer-consent process and does not limit any additional consent, notice, or acceptance language that may be used on checkout pages, invoices, order forms, marketplaces, or customer portals.

32. Changes to This Policy

Brickclay LLC may update this Policy from time to time.

Updates will be posted on Brickclay.com with a revised “Last Updated” date.

The version of the Policy in effect at the time of purchase, renewal, cancellation, refund request, or dispute may be used to evaluate refund eligibility unless applicable law requires otherwise.

Continued use of Brickclay apps, subscriptions, or services after an updated Policy becomes effective means the customer accepts the updated Policy.

33. Contact for Refunds and Subscription Matters

For subscription-related inquiries, including cancellations, unsubscriptions, renewals, invoices, billing issues, payment failures, refund requests, subscription support, license keys, or subscription disputes, please contact:

subscriptions@brickclay.com

Customers may also use the Brickclay customer portal at:

portal.brickclay.com

• Brickclay LLC
• 6 Liberty Square, PMB #373
• Boston, Massachusetts 02109
• United States
• Phone: +1 (617) 932 7041

For general business, partnership, sales, website, or non-subscription inquiries, please contact:

hello@brickclay.com