Privacy Policy

Brickclay LLC (“Brickclay,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Brickclay collects, uses, discloses, stores, transfers, and protects personal information when you visit brickclay.com, interact with our website, contact forms, landing pages, customer portal, product pages, marketing communications, events, support channels, or use our professional services, software products, analytics solutions, subscriptions, dashboards, integrations, marketplace offerings, and related services.

This Privacy Policy applies to personal information collected through Brickclay’s own website and business operations. Where Brickclay processes data on behalf of a customer under a written agreement, master services agreement, statement of work, data processing agreement, subscription agreement, support agreement, or similar contract, that agreement will govern Brickclay’s processing of Customer Data to the extent there is any conflict with this Privacy Policy.

By accessing our website, submitting information to Brickclay, purchasing or subscribing to our services, communicating with us, or using our products or services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Brickclay is a technology, data, AI, analytics, business intelligence, cloud, product engineering, cybersecurity analytics, design, and digital transformation services provider.

Brickclay LLC is a U.S.-registered company.

• Brickclay LLC
• 6 Liberty Square PMBt #373
• Boston, Massachusetts, 02109
• United States

• Phone: +1 (617) 932 7041
• General Inquiries: hello@brickclay.com
• Subscription, Billing, Cancellation, Renewal, Invoice, Refund, and Subscription Dispute Inquiries: subscriptions@brickclay.com

For privacy-related requests, you may contact us at hello@brickclay.com and include “Privacy Request” in the subject line.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through or in connection with:

1. Brickclay’s website, including brickclay.com and related pages.
2. Contact forms, demo requests, consultation requests, proposal requests, lead forms, and inquiry forms.
3. White paper downloads, newsletters, webinars, blogs, events, and other content interactions.
4. Sales, marketing, account management, customer relationship, and business development activities.
5. Professional services, including software development, product engineering, data engineering, analytics, AI, business intelligence, cloud, security, design, integration, and consulting services.
6. SaaS products, subscriptions, dashboards, apps, integrations, plug-ins, marketplace products, and related offerings.
7. Microsoft Defender Analytics and similar security analytics products offered or supported by Brickclay.
8. Brickclay’s customer portal, including subscription, invoice, license, billing, refund, and support-related functionality.
9. Emails, phone calls, SMS/text messages, chat tools, meetings, support requests, and other communications.
10. Recruitment, job applications, contractor onboarding, and careers-related interactions.
11. Social media interactions and third-party platforms where Brickclay maintains official pages or campaigns.

This Privacy Policy does not apply to third-party websites, platforms, applications, marketplaces, or services that Brickclay does not own or control, even if they are linked from our website or used in connection with our services.

3. Notice at Collection

At or before the time we collect personal information, we aim to provide information about:

1. The categories of personal information collected.
2. The purposes for which personal information is collected and used.
3. The categories of third parties or service providers with whom information may be shared.
4. Whether information may be used for analytics, marketing, targeted advertising, or similar purposes.
5. How individuals may exercise applicable privacy rights.
6. How users may opt out of marketing emails, SMS/text messages, or certain cookie-based tracking where applicable.

This Privacy Policy is intended to serve as Brickclay’s general notice at collection for website visitors, prospects, customers, subscribers, applicants, and other individuals who interact with Brickclay.

4. Key Definitions

For purposes of this Privacy Policy:

Personal Information or Personal Data means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to an individual or household.

Business Contact Information means information such as name, company name, job title, business email address, business phone number, professional profile, business address, and related business communication details.

Customer Data means data, files, records, datasets, documents, code, logs, reports, dashboards, credentials, configurations, business information, or other materials provided by or on behalf of a customer, or accessed by Brickclay, in connection with professional services, SaaS products, support, integrations, or customer projects.

Usage Data means technical and interaction data automatically collected when a user visits our website, customer portal, or digital services, such as IP address, browser type, device type, page visits, session data, referring source, and interaction logs.

Cookies means cookies, pixels, tags, scripts, local storage, and similar technologies used to support website functionality, security, analytics, preferences, and marketing.

Sensitive Personal Information means personal information that may be treated as sensitive under applicable law, such as government identifiers, precise location, financial account information, account credentials, health information, biometric information, racial or ethnic origin, religious beliefs, or similar legally protected categories.

5. Our Role: Controller, Business, Processor, or Service Provider

Brickclay may act in different privacy roles depending on the context.

5.1 Brickclay as Controller or Business

Brickclay generally acts as a controller, business, or equivalent role when we determine the purposes and means of processing personal information. This may include processing related to:

1. Website visitors.
2. Prospects and sales leads.
3. Contact forms and demo requests.
4. Marketing communications.
5. Newsletters and content downloads.
6. Customer account and subscription administration.
7. Billing, invoicing, refund, and payment-support records.
8. Recruitment and job applications.
9. Vendor and partner relationships.
10. Internal business operations, security, compliance, and legal administration.

5.2 Brickclay as Processor or Service Provider

Where Brickclay processes Customer Data on behalf of a customer under a written agreement, Brickclay generally acts as a processor, service provider, contractor, or equivalent role under applicable privacy laws.

In such cases, Brickclay processes Customer Data only for authorized business purposes, service delivery, support, security, legal compliance, or as otherwise instructed by the customer.

The customer is responsible for ensuring that it has provided all required notices, obtained all required consents, and has the lawful right to provide or make Customer Data available to Brickclay.

6. Information We Collect

Brickclay collects personal information in several ways.

6.1 Information You Provide Directly

You may provide personal information when you:

1. Submit a contact form.
2. Request a consultation, quote, proposal, demo, discovery session, trial, or product setup.
3. Subscribe to a newsletter, webinar, blog update, white paper, or marketing communication.
4. Communicate with Brickclay by email, phone, SMS, chat, meeting, or other channel.
5. Purchase, subscribe to, install, or use a Brickclay product, app, dashboard, or marketplace offering.
6. Register for or use the Brickclay customer portal.
7. Submit support tickets, screenshots, logs, technical details, sample files, or troubleshooting information.
8. Enter into a contract, statement of work, subscription, license, or commercial relationship with Brickclay.
9. Participate in events, surveys, feedback requests, testimonials, case studies, or interviews.
10. Apply for a job, contractor position, internship, or consulting role.
11. Interact with Brickclay through social media or third-party business platforms.

This information may include:

1. Name.
2. Email address.
3. Phone number.
4. Company name.
5. Job title or professional role.
6. Department or business function.
7. Country, city, state, region, or business location.
8. Business address.
9. Website URL.
10. LinkedIn profile or professional profile information.
11. Business requirements, project details, technical scope, budget, timeline, and related communications.
12. Account registration details.
13. Subscription, license, invoice, billing, renewal, cancellation, refund, and payment-support information.
14. Tax or business registration information, where applicable.
15. Support requests, technical tickets, diagnostic files, logs, screenshots, and configuration details.
16. Resume, CV, portfolio, education history, employment history, references, certifications, and recruitment information.
17. Feedback, testimonials, survey responses, and case study participation details.
18. Communication preferences and consent records.

6.2 Information Collected Automatically

When you visit our website, use our customer portal, or interact with our digital services, we may automatically collect:

1. IP address.
2. Browser type and version.
3. Device type.
4. Operating system.
5. Referring website, search engine, campaign, or source.
6. Pages visited.
7. Date and time of visit.
8. Time spent on pages.
9. Clickstream data.
10. Approximate location derived from IP address.
11. Cookie identifiers and similar tracking information.
12. Website performance data.
13. Error logs and diagnostic data.
14. Session data.
15. Security, fraud-prevention, and abuse-detection logs.

6.3 Information From Third Parties

We may receive personal information from third parties, including:

1. Business partners and referral sources.
2. Marketplace platforms.
3. Cloud marketplaces.
4. Payment processors.
5. CRM and marketing automation providers.
6. Analytics providers.
7. Social media platforms.
8. Event organizers.
9. Public business directories.
10. Professional networking platforms.
11. Identity, security, fraud-prevention, or compliance providers.
12. Recruitment platforms, recruiters, and job boards.
13. Customers or customer-authorized representatives.

6.4 Customer Data and Project Data

When Brickclay provides professional services, managed services, development services, analytics services, AI services, cloud services, security services, integration services, or support services, customers may provide or authorize access to business systems, applications, datasets, databases, files, dashboards, logs, source code, environments, credentials, APIs, documentation, reports, tickets, or infrastructure.

Customer Data may include:

1. Business operational data.
2. Financial, accounting, billing, invoice, AR/AP, or ERP data.
3. HR, workforce, timekeeping, payroll, or employee-related data.
4. Fleet, field service, ticketing, work order, CRM, or customer support data.
5. Cybersecurity, endpoint, vulnerability, device, compliance, or incident data.
6. Application logs and technical telemetry.
7. Source code, repositories, database schemas, and software documentation.
8. Reports, dashboards, semantic models, and analytics models.
9. Integration credentials, API configurations, or connection settings.
10. Any other data made available by a customer for authorized service delivery.

Brickclay processes Customer Data only for authorized business purposes, service delivery, support, troubleshooting, security, legal compliance, or as otherwise instructed by the customer.

6.5 Sensitive Personal Information

Brickclay does not intentionally request sensitive personal information through general website forms.

You should not submit sensitive personal information unless it is specifically required for a contractual, recruitment, compliance, legal, security, or service-delivery purpose.

Where sensitive personal information is provided to Brickclay, we will process it only as permitted by applicable law, contract, customer instruction, or your consent.

7. How We Use Personal Information

Brickclay may use personal information for the following purposes.

7.1 Website and Digital Service Operation

We use information to:

1. Operate, maintain, and improve our website.
2. Provide website functionality and user experience.
3. Respond to contact forms, inquiries, and demo requests.
4. Provide access to content, downloads, white papers, webinars, and other resources.
5. Authenticate users where account access is available.
6. Maintain website security.
7. Prevent abuse, spam, fraud, unauthorized access, and misuse.
8. Troubleshoot errors and improve performance.

7.2 Sales, Marketing, and Business Development

We use information to:

1. Communicate with prospects, customers, partners, and business contacts.
2. Provide proposals, estimates, pricing, solution briefs, product information, and service recommendations.
3. Send newsletters, marketing emails, product updates, thought leadership content, event invitations, and service announcements.
4. Manage CRM records and customer relationships.
5. Analyze sales and campaign performance.
6. Conduct account-based marketing and business development, subject to applicable law and communication preferences.
7. Understand business needs and recommend relevant services or solutions.

7.3 Customer Portal, Subscriptions, Billing, and Licensing

We use information to:

1. Create and manage customer, subscriber, or portal accounts.
2. Manage subscription plans, renewals, cancellations, upgrades, downgrades, and license access.
3. Process invoices, billing records, payment-support information, tax records, and refund requests.
4. Provide access to license keys, subscription details, billing history, and eligible refund workflows.
5. Communicate subscription, renewal, cancellation, failed payment, billing, invoice, refund, or account notices.
6. Support users through portal.brickclay.com and subscription-related support channels.
7. Investigate billing errors, duplicate charges, payment disputes, and subscription issues.

Subscription, billing, cancellation, renewal, invoice, refund, and subscription dispute inquiries should be sent to subscriptions@brickclay.com.

7.4 Service Delivery and Customer Support

We use information to:

1. Deliver consulting, software development, product engineering, data engineering, BI, AI, cloud, security, design, integration, and related services.
2. Configure, implement, test, maintain, and support customer systems.
3. Manage projects, tasks, tickets, deliverables, timelines, and communications.
4. Troubleshoot technical issues.
5. Provide technical support, training, documentation, deployment support, and customer success services.
6. Perform quality assurance, regression testing, deployment, monitoring, and maintenance.
7. Manage service-level commitments and support obligations.
8. Communicate with customer-authorized representatives and stakeholders.

7.5 Product Improvement and Analytics

We use information to:

1. Understand how users interact with our website, customer portal, products, and services.
2. Improve product functionality, usability, security, performance, and reliability.
3. Identify technical issues and usage trends.
4. Develop new features, dashboards, reports, integrations, and services.
5. Improve documentation, onboarding, and customer support.
6. Generate aggregated, anonymized, or de-identified insights.

7.6 Security, Fraud Prevention, and Compliance

We use information to:

1. Protect Brickclay, customers, users, systems, products, and services.
2. Detect, prevent, investigate, and respond to security incidents.
3. Monitor for unauthorized access, misuse, abuse, or fraud.
4. Maintain audit records and access logs.
5. Enforce agreements, terms, policies, licenses, and acceptable use requirements.
6. Comply with legal, tax, accounting, audit, regulatory, employment, and contractual obligations.
7. Establish, exercise, or defend legal claims.

7.7 Recruitment and Human Resources

We use information to:

1. Evaluate job applicants, contractors, interns, and consultants.
2. Communicate about opportunities.
3. Schedule interviews and assessments.
4. Verify qualifications, work history, references, and background information where permitted by law.
5. Maintain recruitment records.
6. Comply with employment, immigration, tax, legal, and compliance obligations.

8. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, Brickclay relies on one or more of the following:

1. Contractual Necessity: To perform a contract with you or your organization, including service delivery, account management, support, billing, licensing, subscriptions, and customer portal access.
2. Legitimate Interests: To operate our business, secure our systems, improve services, communicate with business contacts, conduct B2B marketing, prevent fraud, and manage customer relationships.
3. Consent: Where we request consent for newsletters, SMS/text messages, non-essential cookies, certain marketing activities, or other optional processing.
4. Legal Obligation: To comply with legal, tax, regulatory, accounting, employment, security, and compliance obligations.
5. Protection of Rights and Safety: Where necessary to protect rights, property, safety, systems, services, or users.

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing that occurred before withdrawal.

9. Product-Specific and Service-Specific Privacy Terms

9.1 Professional Services and Customer Projects

For consulting, development, analytics, AI, cloud, cybersecurity, integration, and managed services, Brickclay may process Customer Data under a customer agreement.

In such cases:

1. The customer remains responsible for determining what data is provided to Brickclay.
2. Brickclay processes Customer Data only for authorized service purposes.
3. Brickclay personnel access Customer Data only where required for assigned work.
4. Customer Data is subject to confidentiality, access control, contractual, and security restrictions.
5. Customer Data retention and deletion may be governed by the applicable agreement, statement of work, data processing agreement, or customer instruction.
6. Customers are responsible for ensuring they have the lawful right to provide data to Brickclay.

9.2 Microsoft Defender Analytics

Brickclay’s Microsoft Defender Analytics product is designed to connect with the customer’s Microsoft Defender and Power BI environment.

Unless a customer separately provides data to Brickclay for support, customization, troubleshooting, onboarding, managed services, or another authorized purpose:

1. Brickclay does not store the customer’s Microsoft Defender security data on Brickclay servers.
2. Brickclay does not act as an intermediary data warehouse for customer endpoint telemetry.
3. Defender Analytics is intended to operate within the customer’s Microsoft tenant, Power BI workspace, or customer-controlled environment.
4. Microsoft credentials, tenant permissions, API permissions, refresh schedules, workspace access, administrative roles, and security configurations remain the customer’s responsibility.
5. Brickclay may collect limited business contact, subscription, support, marketplace, billing, license, and customer relationship information to manage the product relationship.
6. If a customer voluntarily shares screenshots, logs, configuration files, sample exports, reports, tenant details, or access for support, Brickclay will process that information solely to provide the requested assistance or authorized service.

Customers should not share passwords, private keys, client secrets, privileged credentials, or other sensitive authentication material with Brickclay unless specifically required under a written support process and approved security procedure.

9.3 Customer Portal, Subscriptions, and Billing

Brickclay may provide customer portal functionality through portal.brickclay.com or another official customer access point.

Through the customer portal, eligible customers may be able to:

1. Sign in to their account.
2. View subscription details.
3. View billing or invoice information.
4. Access license keys.
5. Cancel or unsubscribe from eligible subscriptions.
6. Request refunds against eligible invoices.
7. Manage subscription-related support matters.

Brickclay may process account, subscription, invoice, license, support, billing, payment-support, renewal, cancellation, and refund-related information to provide these services.

Payment card details are processed by third-party payment processors. Brickclay does not intend to store full credit card numbers or sensitive card authentication data on its own systems.

9.4 Marketplace and Third-Party Platform Purchases

If you purchase, subscribe to, install, or inquire about Brickclay products through Microsoft Marketplace, AppSource, Stripe, payment processors, or other third-party platforms, Brickclay may receive limited information required to:

1. Identify the customer or subscriber.
2. Verify subscription or license status.
3. Provide onboarding and support.
4. Manage billing, renewals, cancellations, licenses, refunds, and account communications.
5. Comply with tax, accounting, marketplace, and legal obligations.

Third-party marketplaces, payment processors, and cloud platforms process information according to their own terms and privacy policies.

10. AI, Machine Learning, and Analytics Processing

Brickclay provides data analytics, AI, automation, business intelligence, machine learning, and reporting services.

In providing these services, Brickclay may process Customer Data to build, configure, test, deploy, maintain, or support:

1. Dashboards and reports.
2. Data models and semantic models.
3. Data pipelines and integrations.
4. Forecasting models.
5. Data quality workflows.
6. Automation workflows.
7. AI-assisted analytics.
8. Machine learning models.
9. Business intelligence solutions.
10. Operational, financial, HR, fleet, security, or enterprise analytics solutions.

Unless otherwise agreed in writing:

1. Customer Data remains the customer’s data.
2. Brickclay uses Customer Data only for the authorized project, product, support, or service purpose.
3. Brickclay does not sell Customer Data.
4. Brickclay will not use Customer Data, confidential customer information, source code, credentials, documents, production datasets, or customer system data to train public or third-party AI models unless expressly authorized in writing by the customer.
5. Brickclay may use anonymized, aggregated, or de-identified information to improve internal methodologies, quality standards, benchmarks, service delivery, product usability, and technical practices where permitted by law and contract.

Where AI tools, automation tools, or third-party platforms are used in service delivery, their use will be governed by customer agreements, confidentiality obligations, security requirements, and applicable data protection terms.

11. Automated Processing and Decision-Making

Brickclay may use automation for routine business and technical purposes, including:

1. Spam detection.
2. Security monitoring.
3. Fraud prevention.
4. Lead routing.
5. CRM workflows.
6. Support ticket classification.
7. Website analytics.
8. Product usage analytics.
9. System alerts.
10. Operational prioritization.

Brickclay does not intend to make decisions about individuals that produce legal or similarly significant effects based solely on automated processing unless separately disclosed, authorized, or permitted by applicable law.

12. Cookies and Tracking Technologies

Brickclay uses cookies and similar technologies to operate the website, improve user experience, analyze usage, support security, manage preferences, and support marketing activities.

12.1 Types of Cookies We May Use

Brickclay may use the following categories of cookies and tracking technologies:

1. Strictly Necessary Cookies: Required for website operation, security, consent management, page navigation, and core functionality.
2. Preference Cookies: Used to remember user preferences, settings, and choices.
3. Analytics Cookies: Used to understand website traffic, visitor behavior, page performance, and usage trends.
4. Marketing Cookies: Used to measure campaigns, personalize content, support retargeting, and understand marketing effectiveness.
5. Security Cookies: Used to detect abuse, prevent fraud, protect forms, and secure website interactions.

12.2 Cookie and Tool Categories

Brickclay may use tools in the following categories:

Brickclay should publish or maintain a vendor-specific cookie list where required by applicable law or where non-essential tracking technologies are used.

12.3 Managing Cookies

You may manage cookies through:

1. The cookie consent banner or preference center on our website, where available.
2. Your browser settings.
3. Device-level privacy settings.
4. Third-party opt-out tools, where applicable.

Some cookies are necessary for the website or customer portal to function and cannot be disabled through preference tools. If you disable certain cookies, some website or service features may not work properly.

Where required by law, Brickclay will request consent before using non-essential cookies.

12.4 Global Privacy Control and Similar Signals

Where legally required and technically supported, Brickclay will make reasonable efforts to recognize browser-based opt-out signals, such as Global Privacy Control, as a request to opt out of sale, sharing, targeted advertising, or cross-context behavioral advertising.

13. Email Marketing

Brickclay may send marketing emails, newsletters, product updates, webinar invitations, event invitations, service announcements, white papers, case studies, and business development communications.

You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting hello@brickclay.com.

Marketing emails from Brickclay should include:

1. Accurate sender information.
2. A clear unsubscribe method.
3. Brickclay’s valid physical mailing address.
4. No misleading subject lines.
5. Prompt processing of opt-out requests.

Even after you opt out of marketing emails, Brickclay may continue sending non-marketing communications, including transactional emails, support responses, service notices, security alerts, account updates, subscription notices, invoices, renewal notices, cancellation confirmations, refund communications, contract notices, and legally required communications.

14. SMS and Text Messaging Privacy

If you provide a mobile number and consent to receive SMS/text messages from Brickclay, we may use your number to send service-related messages, sales follow-ups, appointment reminders, product updates, support notifications, subscription notices, billing notices, or marketing communications, depending on the consent you provided.

By opting in to SMS communications, you understand that:

1. Message frequency may vary.
2. Message and data rates may apply.
3. Consent to receive marketing text messages is not required as a condition of purchasing services.
4. You may opt out at any time by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or another reasonable opt-out request.
5. You may reply HELP for assistance.
6. Brickclay may send one confirmation message after processing an opt-out request.
7. Brickclay does not sell mobile opt-in consent data or SMS consent records to third parties for their independent marketing purposes.
8. Brickclay does not share SMS opt-in consent data with third parties except as necessary to provide messaging services, comply with law, maintain records, prevent fraud or abuse, or support communication delivery.
9. SMS data may be shared with messaging providers, telecom providers, compliance vendors, and service providers solely as needed to deliver, manage, secure, and document SMS communications.

For general SMS assistance, contact hello@brickclay.com. For subscription-related SMS inquiries, contact subscriptions@brickclay.com.

15. How We Share Personal Information

Brickclay does not sell personal information for monetary consideration.

Brickclay may share personal information with the following categories of recipients.

15.1 Service Providers and Vendors

We may share information with vendors that help us operate our business, website, portal, products, and services, including:

1. Website hosting providers.
2. Cloud infrastructure providers.
3. CRM and sales automation platforms.
4. Email marketing platforms.
5. SMS/text messaging providers.
6. Analytics providers.
7. Cookie consent management providers.
8. Payment processors.
9. Accounting, invoicing, tax, and billing providers.
10. Customer support and ticketing tools.
11. Project management and collaboration platforms.
12. Security, monitoring, logging, and fraud-prevention providers.
13. Recruitment and HR systems.
14. Legal, compliance, audit, and professional services providers.
15. Marketplace, app store, or cloud marketplace providers.

These providers are permitted to use personal information only as necessary to provide services to Brickclay, comply with law, or fulfill contractual obligations.

15.2 Customers and Authorized Users

Where Brickclay provides services to a customer, information may be shared with the customer, customer-authorized users, project stakeholders, administrators, or designated representatives as necessary for service delivery, support, security, account management, or contractual performance.

15.3 Affiliates, Contractors, and Service Delivery Teams

Brickclay may share information with affiliated entities, employees, contractors, consultants, and service delivery teams located in the United States, Pakistan, or other jurisdictions to provide services, support customers, operate our business, and fulfill contractual obligations.

Such individuals and entities are expected to handle information subject to confidentiality, contractual, security, and data protection obligations.

15.4 Business Partners and Integrations

We may share information with integration partners, marketplace providers, referral partners, technology partners, cloud providers, or platform providers where necessary to deliver products, support integrations, manage subscriptions, or respond to your request.

15.5 Legal, Compliance, and Safety

We may disclose information if we believe it is necessary to:

1. Comply with laws, regulations, subpoenas, court orders, or government requests.
2. Enforce contracts, terms, policies, licenses, or acceptable use requirements.
3. Protect the rights, property, security, or safety of Brickclay, customers, users, or the public.
4. Detect, prevent, investigate, or respond to fraud, security incidents, misuse, or illegal activity.
5. Establish, exercise, or defend legal claims.

15.6 Business Transfers

If Brickclay is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to appropriate confidentiality, legal, and security safeguards.

16. No Sale of Personal Information

Brickclay does not sell personal information for money.

However, certain analytics, advertising, retargeting, or marketing cookies may be considered “sharing,” “targeted advertising,” or “cross-context behavioral advertising” under some privacy laws. Where such laws apply, you may opt out through our cookie preference center, browser privacy controls, Global Privacy Control where supported, or by contacting us.

Brickclay does not knowingly sell or share personal information of individuals under 16 years of age.

17. Data Retention

Brickclay retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law, contract, tax, accounting, audit, security, or legal obligations.

Retention periods vary depending on the type of information and the purpose of processing.

When information is no longer needed, Brickclay will delete, anonymize, de-identify, archive, or securely dispose of it in accordance with applicable requirements and operational capabilities.

18. Data Security

Brickclay uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

1. Access controls and role-based permissions.
2. Least-privilege access practices.
3. Authentication controls.
4. Encryption where appropriate.
5. Secure development and deployment practices.
6. Network and infrastructure safeguards.
7. Endpoint and system security controls.
8. Monitoring, logging, and vulnerability management.
9. Backup and recovery procedures.
10. Confidentiality obligations for employees and contractors.
11. Vendor security review and contractual safeguards.
12. Incident response procedures.
13. Employee security awareness and privacy training.
14. Periodic review of security controls.

No method of transmission or storage is completely secure. Brickclay cannot guarantee absolute security of any information transmitted to or stored by Brickclay.

Customers and users are responsible for maintaining the confidentiality of their own account credentials, administrative permissions, API keys, secrets, private keys, passwords, and access controls.

19. International Data Transfers

Brickclay may process personal information in the United States, Pakistan, and other countries where Brickclay, its affiliated teams, employees, contractors, vendors, or service providers operate.

These countries may have data protection laws different from those in your jurisdiction.

Where required, Brickclay will use appropriate safeguards for international transfers, which may include:

1. Contractual protections.
2. Data processing agreements.
3. Standard contractual clauses or equivalent transfer mechanisms.
4. Vendor due diligence.
5. Confidentiality obligations.
6. Access controls.
7. Security measures.
8. Customer instructions and contractual restrictions.

By using our website or services, you understand that your information may be transferred to and processed in countries outside your country of residence, subject to applicable law.

20. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

1. Request access to personal information we hold about you.
2. Request correction of inaccurate or incomplete information.
3. Request deletion of personal information.
4. Request restriction of processing.
5. Object to certain processing.
6. Request a copy of your information in a portable format.
7. Withdraw consent where processing is based on consent.
8. Opt out of marketing emails.
9. Opt out of SMS/text messaging.
10. Opt out of sale, sharing, targeted advertising, or cross-context behavioral advertising where applicable.
11. Limit the use or disclosure of sensitive personal information where applicable.
12. Appeal a denied privacy request where applicable.
13. Lodge a complaint with a data protection authority or regulator where applicable.

To exercise privacy rights, contact us at:

• Email: hello@brickclay.com
• Subject Line: Privacy Request
• Phone: +1 (617) 932 7041

If your request relates to subscriptions, billing, cancellation, renewal, invoices, refunds, failed payments, license keys, or subscription disputes, contact: subscriptions@brickclay.com

Brickclay may need to verify your identity before fulfilling a privacy request. Verification may require matching information you provide with information we maintain or requesting additional information where legally permitted.

We will respond within the time required by applicable law. Some rights may be limited by legal exceptions, contractual obligations, security requirements, customer instructions, or the rights of others.

21. California Privacy Notice

This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Brickclay.

21.1 Categories of Personal Information Collected

In the preceding 12 months, Brickclay may have collected the following categories of personal information:

Brickclay does not use sensitive personal information to infer characteristics about individuals.

21.2 Categories of Personal Information Disclosed

Brickclay may disclose the above categories of personal information to:

1. Service providers.
2. Contractors.
3. Affiliates and related operational teams.
4. Business partners.
5. Marketplace providers.
6. Payment processors.
7. Professional advisors.
8. Legal authorities.
9. Customers and customer-authorized representatives, where applicable.

21.3 Sale or Sharing

Brickclay does not sell personal information for money.

Brickclay may use analytics, advertising, retargeting, or marketing cookies that may be considered sharing, targeted advertising, or cross-context behavioral advertising under certain privacy laws.

Where applicable, California residents may opt out through our cookie preference center, browser privacy controls, Global Privacy Control where supported, or by contacting us.

21.4 California Privacy Rights

California residents may have the right to:

1. Know what personal information we collect, use, disclose, sell, or share.
2. Access specific pieces of personal information.
3. Delete personal information.
4. Correct inaccurate personal information.
5. Opt out of sale or sharing.
6. Limit use and disclosure of sensitive personal information.
7. Not be discriminated against for exercising privacy rights.

To submit a request, contact hello@brickclay.com with the subject line “California Privacy Request.”

Authorized agents may submit requests on behalf of California residents where permitted by law. We may require proof of authorization and identity verification.

21.5 Notice of Financial Incentives

Brickclay does not currently offer financial incentives or loyalty programs in exchange for personal information.

If this changes, Brickclay will provide any legally required notice before offering such a program.

22. EEA, UK, and Swiss Privacy Rights

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws.

22.1 Controller and Processor Roles

Brickclay may act as:

1. A controller when we determine the purposes and means of processing, such as website analytics, marketing, sales, recruitment, account management, and customer portal administration.
2. A processor or service provider when we process Customer Data on behalf of a customer under a contract.

Where Brickclay acts as a processor, the customer is generally responsible for handling data subject requests unless otherwise agreed.

22.2 Your Rights

Subject to applicable limitations, you may have the right to:

1. Access your personal information.
2. Correct inaccurate information.
3. Delete personal information.
4. Restrict processing.
5. Object to processing.
6. Request data portability.
7. Withdraw consent.
8. Object to direct marketing.
9. Lodge a complaint with a supervisory authority.

22.3 International Transfers

Where personal information is transferred outside the EEA, UK, or Switzerland, Brickclay will use appropriate safeguards where required, such as standard contractual clauses or equivalent lawful transfer mechanisms.

23. Confidentiality and Customer Responsibility

Customers are responsible for ensuring that information provided or made available to Brickclay is lawful, accurate, authorized, and appropriate for the services requested.

Customers should avoid providing unnecessary personal information, sensitive personal information, regulated data, credentials, secrets, private keys, confidential third-party data, or production data unless it is required for the engagement and governed by appropriate contractual and security controls.

Where customers provide access to systems, repositories, databases, dashboards, cloud platforms, development environments, customer portals, or business applications, customers are responsible for configuring access permissions, administrative roles, data minimization controls, and user authorization consistent with their own security policies.

24. Third-Party Websites, Platforms, and Services

Our website, customer portal, products, and communications may contain links to or integrations with third-party websites, platforms, marketplaces, applications, and services.

These may include:

1. Cloud providers.
2. Marketplace providers.
3. Payment processors.
4. Scheduling tools.
5. CRM tools.
6. Analytics tools.
7. Marketing platforms.
8. Social media platforms.
9. Collaboration platforms.
10. Customer systems and integrations.

Brickclay is not responsible for the privacy practices, security, content, or terms of third-party websites or services that we do not own or control.

You should review the privacy policies of those third parties before providing information to them.

25. Children’s Privacy

Brickclay’s website, products, and services are intended for business users and are not directed to children.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

If you believe a child has provided personal information to Brickclay, contact us at hello@brickclay.com.

26. Data Breach and Incident Response

Brickclay maintains procedures designed to identify, assess, respond to, and document security incidents involving personal information.

If a security incident affects personal information and notification is required by law, contract, or applicable regulation, Brickclay will provide notification to affected parties, customers, regulators, or authorities as required.

Where Brickclay acts as a processor or service provider, incident notification obligations may be governed by the applicable customer agreement, data processing agreement, statement of work, or subscription terms.

27. Do Not Track

Some browsers offer “Do Not Track” signals. There is currently no uniform industry standard for responding to such signals.

Brickclay may not respond to Do Not Track signals unless required by applicable law.

Where legally required and technically supported, Brickclay will make reasonable efforts to recognize legally mandated browser-based opt-out signals, such as Global Privacy Control.

28. Changes to This Privacy Policy

Brickclay may update this Privacy Policy from time to time to reflect changes in our services, products, technologies, legal obligations, business practices, vendors, or privacy procedures.

When we update this Privacy Policy, we will revise the “Last Updated” date above.

Material changes may be communicated through the website, customer portal, email, product notice, or other appropriate means.

Your continued use of our website, customer portal, products, or services after an updated Privacy Policy is posted indicates that you have read and understood the updated policy.

29. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or Brickclay’s privacy practices, contact us at:

• Brickclay LLC
• 6 Liberty Square PMBt #373
• Boston, Massachusetts, 02109
• United States

• Phone: +1 (617) 932 7041
• General Inquiries and Privacy Requests: hello@brickclay.com
• Subscription, Billing, Cancellation, Renewal, Invoice, Refund, Failed Payment, License Key, and Subscription Dispute Inquiries: subscriptions@brickclay.com

If your request relates to a customer project, support matter, subscription, invoice, marketplace product, license key, refund request, or account, please include your company name, product or service name, and relevant account, invoice, subscription, license, or support reference so we can route your request appropriately.