How Bricklay gave RSC Group real-time operational command of 500+ vehicles across 13 states — eliminating unauthorized usage, optimizing dispatch routing by technician proximity, and turning fragmented fleet data into a single source of operational and financial truth.
Service sites dispatched by live technician proximity — not by phone, not by memory
Disconnected systems unified into one real-time fleet intelligence platform
Expense reconciliation accuracy — fuel, leasing, and maintenance tracked against budget in real time
Vehicles fully visible across 13 states — location, utilization, health, and assignment status
RSC Group is a nationwide leader in facilities management, delivering HVAC, electrical, refrigeration, and general maintenance services across 13 U.S. states. With over 500 vehicles in the field, more than 10,000 active service sites, and a workforce of technicians, electricians, and drivers distributed across the country, RSC operates at a scale where every operational decision — right or wrong — multiplies.
To manage fleet operations, RSC relied on Enterprise Fleet Management, GeoTab, Paycom, and Active Directory. Each system captured part of the picture. None of them shared a frame. And in the gaps between them, five costly problems were running unchecked — every single day.
RSC’s leadership knew costs were higher than they should be. Response times were inconsistent. Fuel spend was difficult to explain. But without a unified operational view, there was no way to see exactly where the losses were occurring — or how large they had grown.
"If a dispatcher doesn't know where a technician is right now, they can't make the right assignment. And every wrong assignment burns fuel, delays service, and costs the business twice."
Work orders were assigned by phone, without real-time awareness of technician location, vehicle availability, or estimated travel time. Closer technicians were regularly skipped. Fuel was wasted on every misrouted job across 10,000+ sites.
Drivers occasionally swapped into vehicles not assigned to them without notifying the fleet manager or head office. Without live assignment tracking, the company had no visibility into which driver was operating which vehicle at any moment — creating accountability gaps and liability exposure.
Company vehicles were being used for personal trips outside approved routes and hours — with no automated mechanism to detect it. Driver home address data existed in HR systems. Route compliance monitoring did not. Fuel and maintenance costs from off-mission usage accumulated invisibly on the P&L.
When a telematics device stopped reporting, nobody was automatically notified. A vehicle could go dark for hours — due to device failure, unauthorized activity, or a breakdown — without a single alert reaching operations or fleet management. Asset risk was entirely reactive.
Fuel spend, leasing costs, and maintenance expenses existed across disconnected systems. Reconciliation happened manually at month-end — meaning overspend was only discovered after it was already locked in, and budget decisions were made on information that was weeks out of date.
Each problem had the same root cause: four operational systems capturing data in isolation, with no integration layer connecting them into a coherent, real-time picture of what the fleet was actually doing.
Bricklay designed and delivered a unified fleet intelligence platform built on an enterprise data warehouse — integrating Enterprise Fleet Management, GeoTab, Paycom, VENTUS, and Active Directory into a single operational and financial command center. The approach preserved every existing system investment and added the integration, intelligence, and automation layer that made all five worth using together.
The systems RSC had were capable of far more than they were delivering. The problem wasn't the data — it was the absence of anything connecting it.
Data-driven work order routing deployed across 13 states — reducing fuel waste, improving first-response times, and enabling consistent SLA delivery at a scale that phone-based dispatch could never support.
Every vehicle's location, assignment status, utilization rate, and health signal visible in real time. Unauthorized swaps surfaced instantly. Silent vehicles flagged within minutes of going dark — not discovered days later.
Fuel, leasing, and maintenance costs automatically reconciled against budget in real time — replacing end-of-month surprises with continuous financial oversight and early variance alerts.
Fleet Management, GeoTab, Paycom, VENTUS, and Active Directory unified into one real-time data warehouse — eliminating manual cross-system reconciliation and reducing operational reporting latency to seconds.
The fleet intelligence platform is now the operational foundation RSC runs on — and both teams are building on what it enables. Predictive maintenance models are in development to anticipate vehicle failures before they cause downtime. Customer feedback and service quality metrics are being integrated to close the loop between field performance and client satisfaction. And a mobile-first version of the portal is being designed so field staff carry the same operational intelligence in their hands that leadership sees on the dashboard.
The engagement didn’t end at deployment. It deepened into a data partnership — because RSC now knows what’s possible when their systems finally work together.
This platform was designed for a specific operational reality. If the following describes your organization, the costs and visibility gaps RSC experienced are almost certainly present in yours — whether your current reporting surfaces them or not.
You operate a field fleet of 100+ vehicles across multiple states or regions
Dispatchers assign work orders by phone or email — without real-time technician location data
You have no automated way to detect when a vehicle is being used outside its assigned driver, route, or approved hours
A vehicle can go silent for hours before anyone in operations or fleet management is alerted
Fuel, leasing, and maintenance costs are reconciled manually — and the results arrive too late to act on
Your fleet, HR, telematics, and payroll systems don't share data in real time
Let's map the operational gaps in your fleet data and show you what it would take to close them.
