Customer Analytics Data Solutions - Customer Journey Analytics

Customer Analytics – The Ultimate Driver Of Corporate Performance

Analyze data using industry-standard metrics to create successful customer interactions and increase customer retention rate.

Learn Customer Health & Make More Sales

Understand customer behaviors, buying habits, patterns, lifestyle preferences to accurately forecast their buying behaviors in the future and be more successful in providing them with relevant offers with an increased chance of conversion.

Retain More Customers

Analyze the customer health to check if the customer has increased, retained or decreased business transactions.

Perform Cost-Benefit Analysis

Track customers by looking at their product or service value refunds and discounts received over YoY, QoQ, and MoM to identify the flaws in it and optimize the benefit-cost ratio.

Ensure Competitive Pricing

Monitor crucial pricing data to check the ratio between increase in prices to the buying frequency of customers to optimize product or service pricing structure under consideration of customer’s industry and make it more customer-oriented.

Analyze KPIs Of Account Executives

Measure the efforts that account executives of different branches are putting in to optimize relations with customers, increase customer satisfaction, bringing new customers, resolving customer problems, and providing lifetime value to clients.

Skyrocket Sales Volume

Track logical customer analytics sales data to analyze sales volume and patterns to determine and forecast the increase or decrease in sales spikes of customers.

Pinpoint The Sources Of Recurring & Non-Recurring Revenue

Identify the shift in buying preferences of customers and determine the number of recurring customers that bring a predicable income stream as well as non-recurring customers who contribute to the business revenue stream.

Increase Customer-Business Engagement

Check the percentage of business engagement with customer analytics solutions on a monthly, quarterly, or yearly basis to improve business-client relationship in the long-term.

Improve Customer Service

Examine the customer support channels to analyze support quality and an opportunity to interact with customer to hear feedback and optimize customer service.

Customer Health Statistics

73%

Business leaders say that delivering a relevant and reliable customer experience is critical to their company’s overall business performance today, and 93% agree that it will be 2 years from now.

Source

HBR Closing the Customer Experience Gap Report

65%

In an Econsultancy and Adobe survey of client-side marketers worldwide, respondents (65%) said improving data analysis capabilities to better understand customer experience requirements was the most important internal factor in delivering a great future customer experience.

Source

Digital Intelligence Briefing: 2018 Digital Trends

46%

The top needs for improving customer experience personalization are more real-time insights, gathering more customer data (40%), and greater analysis of customer data (38%).

Source

Verndale Solving for CX Survey

38%

Marketers worldwide say their primary challenge in executing a data-driven customer experience strategy is a fragmented system to deliver a unified view of the customer experience across touchpoints, followed by silos of customer data that remain inaccessible across the entire organization (30%).

Source

CMO Council, Empowering the Data-Driven Customer Strategy