Connecting Corporate Gears using Key Operational Insights
Analyze data using industry-standard metrics to create successful customer interactions and increase customer retention rate.
Recognize if delays are product and services related or solely because of 3rd party vendors supplier issues by addressing operational challenges like providing team members with the right equipment, trainings, addressing under-staffing issues and increasing motivation levels.
Analyze the customer health to check if the customer has increased, retained or decreased business transactions.
Avoid losses and overhead costs and devise a strategy to increase business capacity utilization and generate more revenue by analyzing historical trends of MoM, QoQ, and YoY, to determine the impact of time bound events like Financial Year, Tax Filings, Christmas, Thanksgiving, etc.
Monitor crucial pricing data to check the ratio between increase in prices to the buying frequency of customers to optimize product or service pricing structure under consideration of customer’s industry and make it more customer-oriented.
Monitor new customers onboarding, current statistics and historical trends to gauge new business revenue over YoY, QoQ and MoM to perform precise analysis and identifying customers to provide long-term revenue for the business.
Track logical customer analytics sales data to analyze sales volume and patterns to determine and forecast the increase or decrease in sales spikes of customers.
By 2022, 90% of corporate strategies will explicitly mention information as a critical enterprise asset and analytics as an essential competency.
Manufacturers have the process and software capabilities needed to manage their enterprise portfolio of products and plants
Buyers have made impulse purchases after receiving a more personalized experience
By the end of 2020, customer experience will overtake price and product as the key brand differentiator.